Terms of Service

Effective Date: June 29, 2026  |  Last Updated: June 29, 2026

1. Acceptance of Terms

Welcome to irishferrries.com. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and the operator of irishferrries.com ("Company," "we," "us," or "our") governing your access to and use of our website located at irishferrries.com and all associated travel booking services, content, features, and functionalities (collectively, the "Services").

By accessing our website, creating an account, making a booking, or otherwise engaging with our Services in any manner, you confirm that:

• You are at least 18 years of age or have the legal capacity to enter into a binding contract under applicable Irish law;
• You have read, understood, and agree to be bound by these Terms in their entirety;
• You agree to comply with all applicable laws and regulations, including those of Ireland and the European Union;
• You have the authority to bind any organisation or third party on whose behalf you are acting, if applicable.

These Terms apply to all visitors, registered users, passengers, and anyone who accesses or uses our Services in any capacity. If you are booking on behalf of another person or a group, you represent and warrant that you have obtained their consent to these Terms and that you accept responsibility for ensuring their compliance.

2. Description of Services

irishferrries.com is a travel services website that provides users with the ability to search, browse, and book ferry travel services, including but not limited to passenger travel, vehicle transport, freight, and ancillary travel-related services. Our Services include the following:

• Ferry Booking Services: Online reservation and booking of ferry crossings for passengers, vehicles, motorcycles, and freight vehicles across various routes;
• Account Management: Creation and management of user accounts to facilitate booking history, saved preferences, and loyalty programme participation;
• Customer Support: Online, telephone, and email support services to assist with bookings, amendments, cancellations, and general enquiries;
• Travel Information: Route information, timetables, pricing, onboard facilities, port information, and travel guidance;
• Add-On Services: Optional extras including cabin upgrades, meal packages, pet travel arrangements, accessibility services, and other ancillary products;
• Third-Party Partnerships: In certain circumstances, we may facilitate bookings or referrals to third-party service providers such as hotels, car hire companies, or travel insurance providers.

We reserve the right to modify, expand, restrict, or discontinue any aspect of our Services at any time, with or without prior notice, subject to our obligations under applicable consumer protection law. We do not guarantee the availability of any specific route, sailing, or service at any given time.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a user of our Services, you agree to:

• Provide accurate, complete, and up-to-date information when creating an account, making a booking, or otherwise interacting with our Services;
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorised access or security breach;
• Comply with all applicable Irish laws, EU regulations, and any port authority or maritime authority requirements relevant to your travel;
• Comply with all check-in deadlines, boarding requirements, and travel documentation requirements as outlined during the booking process;
• Ensure that all passengers included in your booking are aware of and comply with these Terms and all applicable travel conditions;
• Use the Services only for lawful purposes and in a manner consistent with all applicable regulations;
• Promptly notify us of any changes to your booking details that may affect the validity of your reservation.

3.2 Prohibited Activities

You expressly agree not to engage in any of the following prohibited activities when using our Services:

• Attempting to circumvent or manipulate our pricing systems, booking engines, or reservation processes;
• Using automated tools, bots, scrapers, or similar technologies to access, monitor, or extract data from our website without our prior written consent;
• Impersonating any person or entity, or falsely representing your affiliation with any person or organisation;
• Uploading or transmitting any viruses, malware, ransomware, or other harmful software or code;
• Attempting to gain unauthorised access to our systems, servers, databases, or any connected networks;
• Engaging in any conduct that disrupts, degrades, or impairs the performance or availability of our website or Services;
• Making fraudulent bookings or providing false payment information;
• Reselling or commercially exploiting any booking, ticket, or Service obtained through our platform without express authorisation;
• Violating any applicable Irish, EU, or international law or regulation in connection with your use of our Services;
• Harassing, threatening, or causing distress to our staff, agents, or other users;
• Using our Services in any manner that could harm our reputation or expose us to legal liability.

We reserve the right to suspend or terminate your access to our Services immediately and without notice if we reasonably believe you have engaged in any prohibited activity.

4. Booking Conditions and Payment Terms

4.1 Bookings

All bookings made through irishferrries.com are subject to availability and are only confirmed upon our issuance of a booking confirmation to you via email. We reserve the right to decline or cancel any booking at our discretion, including where we suspect fraudulent activity or where an error in pricing or availability has occurred.

It is your responsibility to review your booking confirmation carefully and notify us promptly of any errors or discrepancies. Errors notified after the check-in deadline may not be amendable without additional charges.

4.2 Pricing and Payment

All prices displayed on our website are quoted in Euro (€) and are inclusive of applicable Value Added Tax (VAT) at the prevailing rate, unless otherwise stated. Prices are subject to change without notice until a booking is confirmed and paid in full.

By completing a booking, you authorise us to charge the total amount due to your nominated payment method. We accept major credit and debit cards and other payment methods as indicated on our website. You represent that you are authorised to use the payment method provided.

In the event of a failed payment, we reserve the right to cancel your reservation. We are not responsible for any bank charges, currency conversion fees, or other third-party charges incurred in connection with your payment.

4.3 Cancellations and Refunds

Our cancellation and refund policy is governed by the specific fare conditions applicable to your ticket type. These conditions are displayed clearly during the booking process and form part of your contract with us.

In accordance with the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, which implement EU Directive 2011/83/EU into Irish law, consumers may have a statutory right of withdrawal in certain circumstances. However, please note that pursuant to Article 16(l) of the Directive, the right of withdrawal does not apply to accommodation, transport of goods, vehicle rental services, catering, or services related to leisure activities where the contract provides for a specific date or period of performance. Accordingly, many of our ferry booking services may be exempt from the standard 14-day cooling-off period. We will make the applicable terms clear at the point of booking.

4.4 Amendments

Amendment requests must be submitted in advance of travel in accordance with the conditions applicable to your fare type. An administration fee may apply. We cannot guarantee that amendments will be possible for all bookings or fare types.

5. Intellectual Property Rights

All content, materials, and intellectual property available on irishferrries.com, including but not limited to text, graphics, logos, icons, photographs, audio clips, video content, software, source code, data compilations, and the overall design and layout of the website ("Content"), are owned by or licensed to us and are protected by applicable intellectual property laws, including the Copyright and Related Rights Act 2000 (Ireland), EU copyright directives, and international intellectual property conventions.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use our website and its Content solely for the purpose of making personal, non-commercial travel bookings and obtaining travel information.

You must not, without our prior written consent:

• Copy, reproduce, republish, upload, post, transmit, or distribute any Content from our website;
• Modify, adapt, translate, reverse engineer, disassemble, or create derivative works based on any Content;
• Use any of our trademarks, trade names, logos, or branding in any manner that could cause confusion or suggest affiliation with us;
• Frame or mirror any portion of our website without our express written consent;
• Use our Content for any commercial purpose without our prior written authorisation.

Any unauthorised use of our intellectual property may constitute an infringement under Irish and EU law and may result in civil or criminal liability. We reserve all rights not expressly granted in these Terms.

6. Limitation of Liability

6.1 General Limitation

To the fullest extent permitted by applicable Irish and EU law, we shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or in connection with your use of our Services, including but not limited to loss of profits, loss of revenue, loss of data, loss of goodwill, or any other intangible losses, even if we have been advised of the possibility of such damages.

6.2 Cap on Liability

Our total aggregate liability to you for any direct loss or damage arising from or in connection with your use of our Services, regardless of the basis of the claim (whether in contract, tort, negligence, or otherwise), shall not exceed the greater of: (a) the total amount paid by you for the booking or service giving rise to the claim; or (b) one hundred Euro (€100).

6.3 Exceptions

Nothing in these Terms shall limit or exclude our liability for:

• Death or personal injury caused by our negligence;
• Fraud or fraudulent misrepresentation;
• Any liability that cannot be excluded or limited under applicable Irish or EU consumer protection law, including rights under the Consumer Rights Act 2022 (Ireland);
• Any other liability that cannot be lawfully excluded or limited.

6.4 Third-Party Services

We are not responsible for the acts, omissions, errors, representations, warranties, or conduct of any third-party service providers whose products or services may be accessible through our platform. Any dealings with third parties are solely at your own risk.

6.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, extreme weather conditions, strikes, civil unrest, governmental actions, port closures, mechanical failure, pandemic, or other events of force majeure. In such circumstances, we will endeavour to provide reasonable assistance and notify affected customers as soon as practicable.

7. Disclaimers

Our website and Services are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, to the fullest extent permitted by applicable law. We specifically disclaim all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant or represent that:

• Our website will be uninterrupted, error-free, or free from viruses or other harmful components;
• Information on our website is accurate, complete, current, or reliable at all times;
• The results obtained from use of our Services will meet your expectations or requirements;
• Any defects or errors in the website or Services will be corrected;
• Travel times, schedules, and timetables published on our website are guaranteed and will not be subject to change.

We make reasonable efforts to ensure the accuracy of information displayed on our website, but travel information including timetables, pricing, and availability may change without notice. You should verify all booking details in your confirmation email prior to travel.

8. Indemnification

You agree to indemnify, defend, and hold harmless irishferrries.com, its directors, officers, employees, agents, contractors, licensors, and service providers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees and costs) arising out of or relating to:

• Your use of or access to our website or Services;
• Your breach of these Terms or any representation or warranty contained herein;
• Your violation of any applicable law, regulation, or third-party right, including any intellectual property right or privacy right;
• Any false, inaccurate, or misleading information submitted by you in connection with a booking or account;
• Any claim by a third party arising from your conduct in connection with your use of our Services;
• Any dispute arising between you and another passenger or third party in connection with your booking.

We reserve the right, at our own expense, to assume exclusive control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate fully with our defence of such matter.

9. Privacy and Data Protection

We are committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR"), as supplemented by the Data Protection Acts 1988–2018 of Ireland, and the Data Protection Act 2018. The collection, use, and processing of your personal data in connection with your use of our Services is governed by our Privacy Policy, which is incorporated by reference into these Terms.

By using our Services, you acknowledge that you have read and understood our Privacy Policy and consent to the processing of your personal data as described therein. Our data protection practices are overseen by the Data Protection Commission (DPC) of Ireland, which serves as our lead supervisory authority under the GDPR.

10. Links to Third-Party Websites

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by us. These links are provided for your convenience only and do not constitute our endorsement of the content, products, services, or operators of those websites.

We have no control over and assume no responsibility for the content, privacy policies, terms of service, or practices of any third-party websites. We strongly encourage you to review the terms and privacy policies of any third-party website you visit. Your use of any linked third-party website is entirely at your own risk.

11. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Ireland, without regard to its conflict of law provisions.

Subject to the dispute resolution provisions below, you agree to submit to the exclusive jurisdiction of the courts of Ireland to settle any dispute or claim arising out of or in connection with these Terms or our Services. If you are a consumer resident in another EU member state, you may also have the right to bring proceedings in the courts of your country of residence.

Nothing in this clause shall affect your statutory rights as a consumer under applicable Irish or EU consumer protection law, including the Consumer Rights Act 2022 (Ireland) and the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.

12. Dispute Resolution

12.1 Internal Complaints Procedure

If you have a complaint or dispute relating to our Services, we encourage you to contact us in the first instance using the contact details provided at the end of these Terms. We are committed to resolving complaints promptly and fairly. Upon receipt of your complaint, we will acknowledge it within five (5) business days and aim to provide a substantive response within twenty-one (21) business days.

12.2 Alternative Dispute Resolution

If we are unable to resolve your complaint to your satisfaction through our internal procedure, you may have the right to refer your dispute to an Alternative Dispute Resolution (ADR) body. As an Irish-based business, we note the availability of the following options:

• Competition and Consumer Protection Commission (CCPC): The CCPC provides information and guidance to consumers in Ireland. While the CCPC does not resolve individual disputes, it can provide guidance and referral information;
• European Online Dispute Resolution (ODR) Platform: Consumers in the EU may utilise the European Commission's online dispute resolution platform at ec.europa.eu/consumers/odr;
• Small Claims Court: For claims not exceeding €2,000, you may avail of the Small Claims procedure in Ireland;
• Financial Services and Pensions Ombudsman (FSPO): For disputes related to financial services aspects of our offerings, where applicable.

12.3 Court Proceedings

Nothing in this dispute resolution section shall prevent either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction where necessary to prevent irreparable harm.

13. Term and Termination

13.1 Duration

These Terms commence on the date you first access or use our Services and shall remain in full force and effect for as long as you continue to use our Services or maintain an account with us, unless earlier terminated in accordance with these Terms.

13.2 Termination by You

You may terminate these Terms at any time by ceasing to use our Services and, if applicable, deleting or deactivating your account. Termination of your account will not affect any existing bookings or outstanding obligations.

13.3 Termination by Us

We reserve the right to suspend, restrict, or terminate your access to our Services and/or your account at our sole discretion, with or without notice, if:

• You breach any provision of these Terms;
• We reasonably suspect fraudulent, abusive, or unlawful activity associated with your account;
• We are required to do so by law or by a competent authority;
• We decide to discontinue or substantially modify our Services.

13.4 Consequences of Termination

Upon termination of these Terms or your account:

• Your licence to use our website and Services will immediately cease;
• Any outstanding payment obligations you have incurred shall remain due and payable;
• Provisions of these Terms that by their nature should survive termination shall continue to apply, including Sections 5 (Intellectual Property), 6 (Limitation of Liability), 8 (Indemnification), 11 (Governing Law), and 14 (Severability).

14. Changes to Terms

We reserve the right to modify, update, or replace these Terms at any time at our sole discretion. Changes will be effective upon posting the revised Terms on our website with an updated "Last Updated" date. We will take reasonable steps to notify registered users of material changes, which may include sending an email to the address associated with your account or displaying a prominent notice on our website.

Your continued use of our Services following the posting of any changes constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must stop using our Services. We encourage you to review these Terms periodically to remain informed of any updates.

For significant changes that materially affect your rights as a consumer, we will provide advance notice of at least fourteen (14) days where reasonably practicable, in compliance with applicable Irish consumer protection legislation.

15. Severability

If any provision of these Terms is found to be invalid, illegal, void, or unenforceable under applicable law by a court of competent jurisdiction, such provision shall be deemed severed from these Terms to the minimum extent necessary. The remaining provisions of these Terms shall continue in full force and effect and shall not be affected, impaired, or invalidated by the severance of any such provision.

Where a provision is deemed unenforceable in part, it shall be modified to the minimum extent necessary to make it enforceable, while preserving the original intent of the parties to the greatest extent possible. The parties agree that any such modification shall be construed to reflect the original commercial intent of the severed provision.

16. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and any other policies or agreements expressly incorporated by reference herein, constitute the entire agreement between you and us with respect to the subject matter hereof and supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether oral or written, relating to the same subject matter.

No failure or delay by us in exercising any right, power, or privilege under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right, power, or privilege preclude any further exercise thereof or the exercise of any other right, power, or privilege.

17. Assignment

You may not assign, transfer, delegate, or sub-license any of your rights or obligations under these Terms without our prior written consent. We may freely assign our rights and obligations under these Terms in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of our assets, without requiring your consent, provided that the assignee assumes our obligations under these Terms.

18. Notices

Any notices required or permitted under these Terms shall be in writing. Notices to you will be sent to the email address associated with your account or posted prominently on our website. Notices to us should be directed to the contact details provided below. Notices sent by email shall be deemed received on the day of transmission (provided no delivery failure notification is received), and notices sent by post shall be deemed received three (3) business days after posting by registered mail.

19. Contact Information

If you have any questions, concerns, or enquiries regarding these Terms of Service, or if you wish to submit a formal complaint, please contact us using the details below:

These Terms of Service were last reviewed and updated on June 29, 2026. We reserve the right to amend these Terms at any time in accordance with Section 14 above.